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IT-Business Articles, Tutorials & Webcasts
Performance Indicators & Metrics - Learn
IT Business
Performance Management – What Is It?
There are two sides of IT performance management: technical
and business. Since this web site is concerned with IT’s
business management issues, we will discuss IT
"performance management" from that perspective. At
RMS.net
Information
Technology (IT) Performance Management
This tutorial is an introduction to performance management
for anyone who needs to develop and implement non-technical
performance measures for IT. It also serves those who want
to understand the basic principles of performance
measurement. This tutorial describes the major activities
that are required in order to measure and manage the
contribution of IT projects / activities to an
organization's strategic goals and business objectives. At
RMS.net
Closing
the Fact Gap:The Intersection of Information, Action, and
Accountability
Approximately 50 minutes. Downloadable slides. Requires
registration. At BusinessFinanceMag.com
Improving
IT Operations through Business Intelligence
Approximately 90 minutes. Requires registration. Pop-up
software must be temporarily disabled. At Microsoft.com
Predicting
Success: The Evolution of Corporate Performance Management (CPM)
Approximately 50 minutes. Downloadable slides. Requires
registration. At BusinessFinanceMag.com
Making
Performance Management Real: Finding the Right Entry Point
for You
Approximately 50 minutes. Downloadable slides. Requires
registration. At BusinessFinanceMag.com
Measuring
IT Health with an IT Scorecard
Approximately 60 minutes. Requires registration. Pop-up
software must be temporarily disabled. At Microsoft.com
Manage,
Don't Just Measure - Setting Direction Based on Performance
Data
Approximately 50 minutes. Downloadable slides. Requires
registration. At BusinessFinanceMag.com
From
Vision to Reality: Implementing a Performance Management
System at Krispy Kreme Doughnuts
Approximately 60 minutes. Transcript available. Requires
e-mail address. At CFO.com
Keys
to Successful KPI Development and Implementation
At BPMPartners.com
Glossary of IT Performance Management Terms