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Performance Indicators & Metrics - Learn

Tutorials & Briefs


IT Business Performance Management What Is It?
There are two sides of IT performance management: technical and business. Since this web site is concerned with ITs business management issues, we will discuss IT "performance management" from that perspective. At RMS.net

Information Technology (IT) Performance Management
This tutorial is an introduction to performance management for anyone who needs to develop and implement non-technical performance measures for IT. It also serves those who want to understand the basic principles of performance measurement. This tutorial describes the major activities that are required in order to measure and manage the contribution of IT projects / activities to an organization's strategic goals and business objectives. At RMS.net

 

Webcasts


Closing the Fact Gap:The Intersection of Information, Action, and Accountability
Approximately 50 minutes. Downloadable slides. Requires registration. At BusinessFinanceMag.com

Improving IT Operations through Business Intelligence
Approximately 90 minutes. Requires registration. Pop-up software must be temporarily disabled. At Microsoft.com

Predicting Success: The Evolution of Corporate Performance Management (CPM)
Approximately 50 minutes. Downloadable slides. Requires registration. At BusinessFinanceMag.com

Making Performance Management Real: Finding the Right Entry Point for You
Approximately 50 minutes. Downloadable slides. Requires registration. At BusinessFinanceMag.com

Measuring IT Health with an IT Scorecard
Approximately 60 minutes. Requires registration. Pop-up software must be temporarily disabled. At Microsoft.com

Manage, Don't Just Measure - Setting Direction Based on Performance Data
Approximately 50 minutes. Downloadable slides. Requires registration. At BusinessFinanceMag.com

From Vision to Reality: Implementing a Performance Management System at Krispy Kreme Doughnuts
Approximately 60 minutes. Transcript available. Requires e-mail address. At CFO.com

Keys to Successful KPI Development and Implementation
At BPMPartners.com

 

FAQs & Glossaries


Glossary of IT Performance Management Terms

 

 

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