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Performance Indicators & Metrics


Adapt or Die
CIOs can't escape management's insistence on establishing and measuring the business value of information technology. At

Corporate Performance Management (CPM) or Enterprise Performance Management (EPM) - Definition
The top level of performance management. Corporate performance management (CPM) is the area of business intelligence (BI) involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs). At

Corporate Performance Management (CPM) - The Power of Metrics
CPM is garnering a reputation and respect for finally linking business strategy with targeted metrics, powerful analytics and flexible reporting options to actually deliver improved business results. One would think that defining corporate performance management would prove a simple endeavor. Although the idea of usine performance indicators and metrics to improve management has been around for more than 50-years, users need to cut through the “alphabet soup” created by vendors to get to the basics. At

Financial Services Corporate Performance Measurement: What’s Hot and What’s Not
The goal of this article is to identify the current hot topics in financial services and specifically around Corporate Performance Management (CPM). CPM is becoming a more commonly accepted term. The concept has been around for years – at least 50. In simple terms, CPM refers to the various ways in which companies measure their performance. At

Fixing the Corporation-IT Disconnect
For too long IT has lived a renegade life inside the organization. Getting IT right requires a common language, simplified structure, and emphasis on performance. At

Key Performance Indicators: The Multiple Dimensions
Faced with potentially hundreds (if not thousands) of candidate metrics, how does one select those that are most meaningful? At

Continuous Improvement -- Don't Fool Yourself With Metrics
Depending upon what they measure and how they're calculated, performance measures can bring problems to the surface or they can give managers a false sense of security. Here are several points to consider when establishing or recalibrating process metrics. At

Educational Metrics
Although oriented toward educational metrics, this is a good introduction for any setting. In the world of education, performance indicators are generally used as a means of assessing institutions, businesses, programs or resources. Many metrics are aimed at describing quality, productivity and efficiency in education. At

Everything Is Measurable
Thoughtful article argues that all "immeasurability" is just an illusion caused by three basic types of misunderstanding about measurement problems. At

Performance Management's Growing Pains
BPM processes and technologies are benefiting many companies in basic areas such as reporting. But most implementations are too immature to live up to their full potential. At

Getting Better All The Time
Companies are turning more frequently to business-performance management tools to stay on track to meet their goals. About 40% of the 150 business and technology executives surveyed by Optimize in March 2004 said their companies have deployed business-performance management technologies and processes, or plan to do so within the next year. At

All Together Now -- Why You Must Link Budgeting & Forecasting To Planning & Performance
More often than not, budgeting and forecasting are not linked to strategic planning or performance measurement--the other components of an integrated planning process. This article presents a three-step plan for improvement. At

Budgeting on the Softer Side - NonFinancial Metrics
Driving nonfinancial metrics into a budget is like trying to pound a square peg into a round hole. For example, proving a direct correlation between employee training and profitability is tough. But some companies have shown it can work — and Wall Street has taken notice. At

What To Look For In Metrics
Discussion of the types of measurements to consider for mainframe, network and telecommunications, help desk and more. Although oriented toward outsourcing, the metrics are also applicable for in-house operations. At

A Primer on Metrics, Part 1 of 3
Metrics are fast becoming the essence of how organizations measure and manage performance against objectives. However, organizations tread a dangerous path if they do not understand fully what metrics are-and what they really tell. At

A Primer on Metrics, Part 2 of 3
Selecting metrics that are valid and relevant to business goals is central to the success of a performance management strategy. This second installment offers a practical guide. At

A Primer on Metrics, Part 3 of 3
What do metrics mean to the CIO of today's organization?  The Primer series offers some practical guidance. At

Why Benchmarking Doesn't Always Lead to Best Practices
CFOs who are getting maximum payoff for their efforts tell how to grab the benefits and dodge the pitfalls. At

Capitalizing on Economic Value Added
EVA is a measurement tool designed to strengthen companies’ return on capital investments. A study of best practices in EVA reveals that the metric can help reduce capital costs and improve gross revenues. At

Metrics for the Masses
When it comes to EVA (or any other variety of business performance measurement), don't take training the rank and file for granted. Given all the good press EVA has received, organizations might not be blamed for getting the impression that rolling out EVA is as easy as making microwave popcorn. But, in reality, there are many ways to stumble in adopting value-based metrics. This article discusses one of the most common pitfalls and how to avoid it. At

The Holy Grail of Shareholder Value Measurement
Few dispute the value of EVA as a performance measure, but some companies think that other metrics correlate more closely with long-term shareholder returns. However, if you’re looking for one perfect measure, you’ll likely be disappointed. Here are the pros and cons of the most commonly used metrics. At

Measure Success
How performance metrics can help organizations get what they need from their outsourcing deals. At

The Cost of Measuring
The proliferation of performance measures and performance measurement systems is well documented and this has raised the question of just how much does it cost companies to measure and analyse such vast quantities of data. At

Expanding BPM One Pain Point at a Time
Companies often go full throttle with business performance management software, but they may get better results by taking implementations slowly. At

Putting Money Where It Matters
Targeting the metrics most relevant to a company’s strategy and allocating funding where it will do the most good are essential for excellent long-term performance and overall financial health. At



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