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Performance Scorecard


The Elusive IT Balanced Scorecard
The whole idea of the Balanced Scorecard is that it gives you a clear picture of how well you're doing. When it comes to IT, however, the rules for keeping score can get a little murky. IT departments frequently use a set of metrics to gauge their progress, but they track performance indicators -- like system availability and network latency -- that are unfamiliar to people in other areas of the business. So while IT may believe it's performing well, the rest of the organization may be less convinced of its success. Divergent opinions about which metrics are most valuable for judging technology initiatives are the biggest obstacle to accurately measuring IT's contribution to the bottom line. At

The CPM Dashboard Meets Six Sigma
Digital dashboard, executive cockpit, business flight deck. While these may sound like terms from the training manual at the air force academy or a commercial flight simulator, today they are standard vernacular from the virtual glass house to the boardroom. At

KPIs – The Metrics that Drive Performance Management
Although selection of the appropriate visuals and graphs contribute to the effectiveness of a business performance management (BPM) dashboard, the true "soul" of the dashboard is the key performance indicators (KPIs). At

Visualization of Key Performance Indicators
Relevant information can be presented in different forms. Key performance indicators (KPIs) are significant predefined measures that provide individuals with the information they need to assess previous actions. The ability to present an image that is about the information being analyzed and meaningful to the viewer is visualization. At

The CPM Dashboard: The Profile (Part 1 of 4)
Corporate Performance Management (CPM) dashboards can only be effective if the metrics they capture are aligned with enterprise goals, strategies and objectives, and are proactively leveraged to optimize enterprise-wide decision making and collaboration. At

The CPM Dashboard: The Framework (Part 2 of 4)
One of the keys to successful implementation of corporate performance management (CPM) dashboards is selection of the appropriate framework (i.e., metaphor) to house all the metric, graphic, administrative, alerting and document linking components. At

The CPM Dashboard: The Visuals (Part 3 of 4)
Given the complexity and sheer volume of information that needs to be synthesized, how the information is architected, navigated and presented is as critical as the information content itself. Empowering the business user to identify, measure and manage the key drivers of business success - the proverbial needle in the haystack - is the true barometer of an effective performance management dashboard. At

Select Dashboard Visuals Using Six Sigma Design of Experiments (Part 4 of 4)
With all the possible variations to choose from, how does one determine the preferred visuals to meet the needs of a particular business-user constituency? At

KPI of the Month - What Makes a Metric a KPI?
Key Performance Indicator has become one of the most abused buzzwords in our industry since client-server or business intelligence. Nearly every software and services vendor in the BI space claims to help better manage KPIs. Internal IT groups at companies place the KPI label on any metric which can be put in the data warehouse and presented in a reporting tool. Just because a metric can be presented in a glitzy front-end tool, it does not make it a KPI. At

Putting the Scorecard to Work, Part 1 of 2
Combining financial and nonfinancial measures to get a true picture of business performance requires an understanding of how four basic perspectives of the Balanced Scorecard click. At

Putting the Scorecard to Work, Part 2 of 2
The Balanced Scorecard has helped Boeing, Sears and other companies achieve radical improvements in their management systems’ performance. The key to capitalizing on this tool is customizing it for your company’s needs. At

See It Now: Tracking Metrics by the Dashboard Light
New budgeting-and-planning software offers increasingly sophisticated visual aids: dashboards and scorecards. At

Red Light, Green Light
WIith hundreds of new IT initiatives rolled out in an average year, GM North America is up to its hubcaps in technology projects. But the venerable car manufacturer is wary of turning project tracking into a project unto itself. The solution: an easy to use, easy to interpret project "dashboard" that uses three signals instantly familiar to anyone who's ever sat behind the wheel: green light, yellow light, red light. At

Balanced Scorecard Best Practices: Understanding Leading Measures
One of the concepts in the Balanced Scorecard methodology that appeals to many executives or other business decision-makers is the idea of having “leading measures.” After all, nobody wants to be compared to a driver who can only navigate by looking through the rearview mirror. At

Tailoring the Balanced Scorecard
Most companies don’t embrace the textbook approach to performance measurement by following the Balanced Scorecard to the letter. In the real world, most scorecards are unbalanced, reflecting the key drivers of a company’s success. At

Managing Complexity
Hundreds of major corporations are implementing a Balanced Scorecard in their quest to increase shareholder value. But success is in the details. At

The Balanced Scorecard Meets BPM
Should the Balanced Scorecard be a guiding force in business performance management? Some say it's too much effort -- but the results can be stellar. At



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